5 most common doubts about buying a Joey Mattress online

Buying a mattress online? It's a very new thing in Malaysia, and we understand that there may be doubts as to whether the experience is right for you. Here are the 5 most common doubts about buying a Joey Mattress online. 

1. The price is too high.

Investing in a good mattress is investing in yourself. Everyone has probably experienced how a great night's sleep contributes to an increase in one's productivity, mental clarity, and even overall happiness! Our founders started this company with value for money in mind and worked hard to ensure that we deliver a premium product at a fair price to our customers.

BrandPrice
NapureRM 9,349
Sealy (Pinnacle)RM 4,699
GoodniteRM 4,399
SonnoRM 2,999
Joey MattressRM 1,895

Suyin Ong (Suyinvests), a Malaysian personal finance YouTuber, broke down the cost per use for a good night's sleep on a Queen Joey Mattress and found that it costs just RM0.55 per night for a great night's sleep. Check out how she calculated her cost analysis here:

We also have a 3, 6 or 12-month 0% interest instalment plans for more bite-sized affordability! If you pay using the 3-month instalment plan, it brings the payments down to:

Payment per monthSingleSuper SingleQueenKing
3 Months
RM 416.67RM 531.67RM 631.67RM 798.33
6 MonthsRM208.33RM 265.83RM 315.83RM 399.17
12 MonthsRM 104.16RM132.92RM 157.92RM 199.48

Learn more about the interest-free instalment option.

We also have a 3, 6 or 12-month 0% interest instalment plans for more bite-sized affordability! If you pay using the instalment plan, it brings the payments down to:

Payment per monthSingleSuper SingleQueenKing
3 Months
RM 416.67RM 531.67RM 631.67RM 798.33
6 MonthsRM208.33RM 265.83RM 315.83RM 399.17
12 MonthsRM 104.16RM132.92RM 157.92RM 199.48
Sizes3 Months6 Months12 Months
Single
RM 416.67RM 208.33RM 104.16
Super SingleRM 531.67RM 265.83RM 132.92
QueenRM 631.67RM 315.83RM 157.92
KingRM 798.33RM 399.17RM 199.48

Learn more about the interest-free instalment option.

2. Buying things online just don't work.

I'm not sure I want my payment information online.

This is a valid concern, as it's in our nature to be safe rather than sorry! All transactions on our site are secure and encrypted. We also have the latest payment system security measures, and we never sell your information to third parties. 

Will the delivery be on time/trustworthy?

We pride ourselves on great delivery! We partner with trusted delivery companies to ensure that your Joey Mattress box arrives

  • On time,
  • In great condition, and
  • Is delivered straight to your doorstep.

For deliveries within Klang Valley, your item will be delivered to your doorstep by Lalamove. You can even arrange for next day delivery, and arrange for the exact time of delivery!
Deliveries to the rest of West Malaysia will be handled and delivered by GDEX. This takes 4-5 business days. 
For deliveries to East Malaysia, there are two options for delivery: sea freight (25-30 working days), or the paid express air freight (5-7 working days). We're worth the wait, we promise! You can always track the status of your delivery by contacting our customer support team.

Who can I talk to if I have questions?

Our friendly customer support team, of course! Email us at support@joeymattress.com if you have any questions/concerns, or call us at
03-2935 9978 if you'd like to chat. We promise to be there for you every step of the way. If you feel that anything's off, just reach out and we make sure everything's going as it's supposed to.

3. What if the Joey Mattress is not right for me?

We totally understand that a mattress is a very personal purchase. That's why we believe that lying on it for 10 minutes at a showroom (with a salesperson standing beside you) is not the right way to know if that's the mattress you want to sleep on for the next 10 years!
We're very proud of our 99-Night Trial, as this gives you the opportunity to test the mattress in your own home for up to 99 nights. Find that it's not the right fit for you? No hard feelings at all! Reach out to us to begin the return process, and we'll refund every single sen spent on your Joey Mattress once we get it back at our warehouse. 
Here's a review from a verified buyer about her return process after she found out that the Joey Mattress is not suitable for her:

What happens to the returned mattress? We will either recycle it or donate it, as it's never resold.

4. I can always buy this in the future.

We're Malaysian too, so we understand the Malaysian instinct of using what we have until it really cannot be used anymore. However, a bed is something that you rest on every single night, and it plays a huge part in spine health and how well you sleep. Experts do recommend that you change your mattress once every 8-10 years because even though the mattress still looks presentable, the mattress's materials may have aged and that might mean a decrease in support for your spine. This causes a whole host of problems such as body aches, restless sleep, and stress on your body.
If you still think that now's not the right time, that's ok! It's great that you're being a smart consumer by doing research about the best option for your next mattress purchase. If you're not ready to buy yet but you'd like content like 

  • tips and tricks on how to maintain mattresses,
  • content that helps you sleep better, and even
  • special Joey Mattress sales and deals,

Subscribe to our newsletter! We only send carefully curated content once a week, and we don't do hard selling in our newsletters. We're super particular about our newsletters being informative and fun. (Let's face it, who likes boring, hard-sell emails?)

5. It's a hassle to buy a mattress online.

We've worked hard to make the Joey Mattress shopping process as fun, easy, and pain-free as possible. Here's how we recommend you shop for the Joey Mattress:
1. Check out the host of unboxings and reviews on YouTube. We sent iHerng (a Malaysian property YouTuber) a Joey Mattress for him to review. Check out his honest review here:

2. The Joey Mattress looks good to you? Check out the Joey Mattress product page to learn more about the mattress. If you like what you see, pick the size you want, and simply check out!
3. Wait for your Joey Mattress to arrive and try it our for 99 nights. Don't like it? Email us to start your refund process. Love it? Keep it!

The Joey Mattress promise.

If you're open to trying new things, we promise a fun and exciting adventure that ends in great sleep for you. Joey and Winson, the founders of Joey Mattress, wanted to create an interesting, fun, and hassle-free mattress shopping experience for all Malaysians. If you give us a chance, we will provide a great shopping experience, helpful and friendly customer service along every step of the way, and thousands of nights of wonderful sleep.

Try Joey Mattress