We have a lean production process in place so that each and every ringgit we spend is used most efficiently (so the savings get passed on to you!). This means that we produce mattresses based on the market's demand, and that the stock we keep is just a little bit more than what demand is during that period in time.
When this latest MCO started, around May/June, we shut our factory down (as per the government-mandated SOP at that time) to keep our workers safe. The stock we had left was dwindling as well, and we officially sold out on June 19. We thought that it would be a 2-week break before things went back to normal, but as you know, things just spiralled out of control.
We didn't have anything to sell, so we thought it was best if everyone went on a break.
However, everyone at the Joey Factory telah #kenacucuk and are now #fullyvaxxed. Saying that we're back and excited to serve you is an understatement!
First and foremost, we'd like to apologise for not getting back to you earlier. Our hands were tied (it wasn't safe to go to your house and get the returned mattresses) so we couldn't process the return. However, you should expect someone from our Customer Happiness Team to reach out to you soon regarding the return!
If you still have not heard from us, please do drop us another message via email (email@example.com), a phone call (03 - 2935 9978), or through our social media (@JoeyMattress on Facebook and Instagram), and we will assist you with your return enquiry.
If you requested for a return before your 99 nights were up, but it was between those dates (so it's past your 99-Night Risk-Free Trial now), fret not! We'll look at each return request on a case-by-case basis and process your return request as long as you notified us that you want to return the Joey Mattress before your 99 nights were up.
We made a promise to you that you will keep the mattress only if you love it, and we still stand by it. Don't worry, the 99-Night Risk-Free Trial is a Joey Promise that we strongly stand by!
Here's the latest delivery information for mattress orders:
Klang Valley: You will receive your mattress the next day or you could schedule it at another date. From Monday to Saturday, 9 a.m. to 6 p.m.
West Malaysia: You will receive your mattress in 2-5 working days.
East Malaysia: You will receive your mattress in 25-30 working days. You could also opt for the express, paid air freight delivery, which takes 5-9 working days.
Ordered a Joey Mattress Protector? Your delivery will be done via GDEX and you can expect to get the package between 2-9 business days.
Of course! If you purchase from us now, we will 100% deliver your mattress along with our promise of the 99-nights risk-free trial.
If we are unable to do so, there will be a notice on our website/social media or we will stop selling again, so you'll be sure to know what's going on before you order.
Things are somewhat back to normal at the Joey Factory, bar a limited production capacity because we are following SOPs (because workers' & customers' health and safety > company profit, ALWAYS). We are producing and stocking Joey Mattresses at a rate slightly slower than what we had before the MCO started, so your patience and understanding is very much appreciated during these times.
Yep! Being annoyed at only being able to try a mattress out for 5 minutes at a mattress showroom is one of the very core reasons why Joey and Winson started Joey Mattress. We will always stand by our belief that people should be able to try a new mattress for at least a month, in the comfort of their own homes.
That means that the 99-Night Risk-Free Trial will ALWAYS be valid when it comes to a Joey Mattress purchase 💯
It's the same Joey Mattress that Malaysians nationwide love! The formula for our J-Foam was not changed, and neither were the materials for the cover and the sides of the mattress. It will also be delivered in the iconic blue Joey box, so the experience of unboxing your Joey will be just as exciting as it's always been!
Yes, our 0% interest instalment option where you pay in either 6 or 12-month payments is valid for mattress purchases! Our partnership with RHB, Hong Leong and Public Bank are still ongoing, so do explore these options at the checkout page if you're interested in a payment plan for your Joey Mattress purchase.
Yes! Our scheduled delivery option is back in action for Klang Valley orders, and we will do Klang Valley deliveries from Monday to Saturday, 9 a.m. to 6 p.m.
Here are the time slots you can pick for your delivery:
Do note that some slots are more popular than others and tend to be booked very quickly. Once these popular time slots are filled up, they will be blocked off on the final checkout page. We recommend putting in your order(s) as soon as possible to avoid disappointment with your preferred delivery time!
Yes! Nationwide delivery is always free, all the way from Kedah to Sarawak.
Unfortunately, it is unsafe to donate mattresses now. Right now the returned mattresses are just hanging out in their little corner at the Joey Factory. When things settle down, we will sanitise all the returned mattresses before donating them to our charity partners. We never ever resell our returned Joey Mattresses, so no worries about that!