99-Night Risk-Free Trial
How does it work?
Every Product, No Exceptions
All Joey products come with a 99-night home trial. After trying the product for a minimum of 30 days, you can decide if you would like to keep or return it within the 99-day period.
However, only one product type can be returned within one household at one time. This means if you buy (2) Joey Mattresses and (1) Joey Pillow, you can return (1) Joey Mattress and (1) Joey Pillow.
Every Product, No Exceptions
All Joey products come with a 99-night home trial. After trying the product for a minimum of 30 days, you can decide if you would like to keep or return it within the 99-day period.
However, only one product type can be returned within one household at one time. This means if you buy (2) Joey Mattresses and (1) Joey Pillow, you can return (1) Joey Mattress and (1) Joey Pillow.
It starts with a click
Don’t worry! The 99-night trial is automatically included in your purchase for free.
Then, the trial begins
The product gets delivered to you in its signature Joey blue box. The trial starts on the day the product arrives at your door.
Get cozy and comfy
It takes time to know the Joey, so play, sleep and dream on it for up to 99 days.
Fall in love over time
Your body needs time to fully adjust to your Joey, so take note on how your sleep improves over time and decide if Joey is the one for you.
But.. what if it's not for me?
How do mattress returns work?
First, shoot us an email
Email us at support@joeymattress.com to initiate your return within your trial.
Return and refund
How much will it cost me to return my Joey?
Returns for mattresses and all other Joey products are FREE, and we’ll make shipping arrangements for you.
Return costs for mattresses, mattress toppers, baby mattresses and bed frame would have to be borne by the customer. We can make shipping arrangements for you, or you could choose your own courier.
However, all the other Joey products (like the Joey pillow, blankets, and etc) can be returned completely FREE, nationwide, on us!
Do keep your Joey clean though!
Returns and refunds will be allowed if the product is not dirty or damaged, so no worries! We want you to be 101% happy with your Joey.
Why do you need the trial?
We believe testing a mattress, blanket, or even a pillow for just 10 minutes in a showroom isn’t enough to determine if it’s truly suitable. Your body needs time to adjust and space to relax and drift off.
You know what? Your home sounds like the perfect place to do just that.
T&C apply.