Making sleep easy since 2018 💙
Mattress
Pillow
Bedsheet Set
Blanket
Protector
About us
99-Night Trial
FAQ
Reviews
Instalment
Making sleep easy since 2018 💙
Mattress
Pillow
Bedsheet Set
Blanket
Protector
About us
99-Night Trial
FAQ
Reviews
Instalment
Frequently Asked Questions
Orders & Shipping
When can I expect to receive my mattress order?
How will my item(s) be delivered?
Is delivery free everywhere in Malaysia?
Get state-specific information on deliveries and returns.
Do you deliver on the weekends?
Do I need to be home for delivery?
What payment methods do you accept?
Once I take my mattress out of the box, how long does it takes to expand?
Trial & Returns
Do you have a showroom where I can try the mattress?
What is Joey's return policy?
How does 99-Night Risk-Free Trial work?
What is an adjustment period? Why do I need it?
Do I need to keep any of the packaging or boxes?
How do I return the mattress?
When can I expect a refund for my return?
What do you do with the returned product?
Mattress
What is Joey Mattress made of? What is the material?
Does the mattress gets hot?
Do I need to flip the bed?
Will the Joey Mattress sag in the middle like my other mattress did?
Is the mattress environmentally friendly or does it contains any harmful chemical?
How can I clean the mattress?
How much does the Joey mattress weigh?
How do I check on the status for refund?
Will my sheets fit on the Joey?
When can I sleep on it?
How long can I keep my mattress in the box?
Pillow
How do I care for the Joey Pillow?
How long can the Joey Pillow last?
What do you do with the returned pillows?
How do I know the curvature of the Joey Pillow is right for me?
Mattress Protector
How do I care for my Joey Mattress Protector?
Will the Joey Mattress Protector make my mattress hotter?
What's the difference between a mattress protector and a mattress topper?
What is the difference between a bed sheet and a mattress protector?
Blanket
What is the Joey Blanket made of?
Can I use the Joey Blanket without a cover?
How should I wash the Joey Blanket?
How often should I wash my Joey Blanket?
What do you do with the returned blankets?
Bedsheet Set
Can the Joey Bedsheet Set fit my mattress?
How should I wash the Joey Bedsheet Set?
What do you do with the returned Sheet Sets?
Does the Joey Bedsheet Set wrinkle?
Any extra care tips for the Joey Bedsheet Set?
How do I return my Joey Bedsheet Set?
The Joey Blanket Cover is not right for me. Can I return it?
The pillow cover/bolster cover/bedsheet is not right for me. Can I return it as a separate piece?
I want an extra pillow cover/bolster cover/bedsheet/blanket cover. Can I buy them separately?
Warranty
Does Joey Mattress comes with warranty?
What does the 2-year limited Joey Pillow warranty cover?
What does the 1-year limited Joey Mattress Protector warranty cover?
What does the 1-year limited Joey Blanket warranty cover?
What does the 1-year limited Joey Bedsheet Set warranty cover?
How do I make a warranty claim?
