Frequently Asked Questions

Within Klang Valley, you will receive your delivery the next day or you could schedule it at another date. From Monday to Saturday.

For the rest of West Malaysia, you will receive your delivery in 4-5 working days.

For East Malaysia, the delivery is still completely free and you will receive your delivery in 25-30 working days.

For deliveries within Klang Valley, your item will be delivered to your doorstep by LALAMOVE. 

Deliveries to the rest of West Malaysia will be handled and delivered by GDEX.

Deliveries to East Malaysia is via Epost Express and you can track the status of your delivery by contacting our customer support team. 

The mattress weighs around 18 to 35 KG depending on the size. If you think you'll struggle with carrying it, we recommend inviting someone over to help.

Yes, shipping is free everywhere in Malaysia. 

If you're in Klang Valley, we can deliver to you on Saturdays. 

Yes, you'll have to be home for the delivery. 

We accept the following payment options:

• Credit card including Visa and Mastercard 

• Debit/bank card

• PayPal

• FPX 

Once you take your mattress out of the box, it will expand and be ready to sleep on within minutes. For the mattress to fully inflate, it will usually take 48 to 72 hours. 
We want to see you capture the magic! Document the process in an unboxing video and tag us in it @joeymattress

No, we believe trying a mattress for 5-10 minutes in a showroom is not enough to tell if a mattress suits you or not. On the bright side, we are glad to offer a 99-night trial for you to try the mattress at home. If you don't love it, you can return it for a full refund.

We offer a 99-night trial period. If you're not sold by night 99, you can return your product, even if you've used it. You get a full refund.

The return pick up is free in West Malaysia. For East Malaysia, we'll get you to ship the product back to our nearest return warehouse (Selangor).

Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit. 

We made it our mission to help Malaysians sleep better and we understand it takes time to feel the difference the Joey can make. With our risk-free trial and return policy, you can test out a brand new Joey mattress in the comfort of your own home, pressure-free.

We know that you probably had been sleeping on another mattress every night for the past few years and your body will need some time to adjust to a new mattress. From the day the mattress arrives at your door, you have up to 99 days to play, sleep and dream on the Joey mattress. Take your time to note down how your sleep improves along the way and decide if Joey is the one for you.

Within the trial, if you don't absolutely love the Joey mattress, you can ship it back for a full refund. In West Malaysia, we will even arrange your return pick up for free!

We recommend spending at least 30 days with the Joey mattress because you probably had been sleeping on another mattress every night for the past few years and your body will need time to adjust to your new Joey mattress. That's why we offer an extended trial of 99 days for you to test out the Joey mattress in the comfort of your own home.

No, you don't need to keep the box! We use large industrial machines to compress and pack our mattresses, so they won't go back into their original package. Please do keep the inner plastic packaging, you will need it in case of a return to make sure the returned mattress is not damaged during transit. 

You can initiate the return with our customer service team at support@joeymattress.com. Please provide us your full name, order number and product.

Your refund will be issued within 5-7 business days after we have received the returned mattress.

All of our returned products are either recycled, or donated to those in need through our charity partners.

The Joey Mattress is made in Malaysia of a modern, proprietary polyurethane foam. It is engineered in-house for better breathability, bounciness and pressure-point relief.

No, the Joey Mattress is engineered to keep you cool and comfortable. We don't use memory foam or latex, typical mattress material that gets warm. Instead, our unique foam features open-cell structure that increases ventilation for a cooler sleep.

Nope! The Joey Mattress is designed to be non-flip. If you sleep alone on one side of the bed or have a significant weight differential with your sleep partner, then we do recommend rotating the bed 180 degrees every 3-6 months.

Our industry-leading foam technology makes our foam ten-times more durable than regular foams and it is rigorously tested to ensure longer-lasting comfort and support. As a foam-based mattress, the Joey Mattress will require a firm, flat surface for proper support underneath. We also recommend rotating the mattress every 6 months for even wear.

The Joey Mattress has been rigorously tested and free from all the nasty chemicals which can be found in other mattresses. There are no heavy metals (such as lead or mercury), it is made without phthalates and without the use of ozone-depleters.

No, flame retardants may contain dangerous chemicals that are harmful to health.

Yes, the Joey Mattress is treated with dust mite repellent that strengthen protection against dust mites.

We recommend spot cleaning using a slightly-damp cleaning cloth and air-dry it naturally or using a blow dryer on low heat settings.

The Single Joey Mattress weighs 18 KG.
The Super Single Joey Mattress weighs 20 KG.
The Queen Joey Mattress weighs 30 KG.
The King Joey Mattress weighs 35 KG.

We're happy to help check on your refund! Please reach out to our customer support team at support@joeymattress.com with your order number on hand.

As long as your sheets are compatible with the height of the Joey mattress, they will absolutely fit! 
The Joey Mattress is 9" or 23CM tall.

You can start snoozing right away! Once your sheets are on, you’re good to go! Just make sure your mattress is facing right-side-up before putting your sheets on.

Yes, it comes with a 10 years limited warranty. Please check our Mattress Warranty here.

If you believe your mattress is defective, please let our customer service team know via support@joeymattress.com