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Delivery

You can pick the delivery timeframe you prefer. We offer 3 different delivery timeframes for you to choose from (10am-1pm, 1-4pm, 4-6pm). We can also deliver as fast as tomorrow!

No, the delivery is completely free of charge.

Yes, we do deliver on Saturdays but we need our human-team to recharge on Sundays.

Yes, you will need to be home for us to move the mattress into your house and get it set up so you don't have to!

We do provide an option for old mattress disposing which just comes with a tickling worth of penny.

Yes, we'll text you on the number you provided when your delivery is on it's way!

Not at the moment but we are working really, really hard on it to cover nationwide!

Returns

From the day you received the mattress, you can try it for up to 99 nights. If later, you decided you don’t like it, we will pick it up and give you a full refund.

You can schedule a return pickup with our customer service team at team@joeymattress.com. Provide us just your full name, order number and product.

Your refund will be issued within 3-5 business days after we have received the returned mattress.

Mattress

No, we believe trying a mattress for 5-10 minutes in a showroom is not enough to tell if a mattress suits you or not. On the bright side, we would be glad to offer you to try the mattress at home with our risk-free 99-night trial. If you don't love it, you can return it for a full refund. In some areas, we will even pick up your return for free.

The Joey Mattress is made in Malaysia of a modern, proprietary polyurethane foam. It is engineered in-house for better breathability, bounciness and pressure-point relief.

No, the Joey Mattress is engineered to keep you cool and comfortable. We don't use memory foam or latex, typical mattress material that gets warm. Instead, our unique foam features open-cell structure that increases ventilation for a cooler sleep.

Our industry-leading foam technology makes our foam ten-times more durable than regular foams and it is rigorously tested to ensure longer-lasting comfort and support.

The Joey Mattress has been rigorously tested and free from all the nasty chemicals which can be found in other mattresses. There are no heavy metals (such as lead or mercury), it is made without phthalates and without the use of ozone-depleters.

No, flame retardants may contain dangerous chemicals that are harmful to health.

Yes, the Joey Mattress is treated with dust mite repellent that strengthen protection against dust mites.

Yes, it comes with a 10 years limited warranty. Please check our Mattress Warranty here.

If you believe your mattress is defective, please let our customer service team know via team@joeymattress.com We’ll get back to you ASAP, usually within the same business day.

We recommend spot cleaning using a slightly-damp cleaning cloth and air-dry it naturally or using a blow dryer on low heat settings.