FAQ

frequently asked questions


Delivery

Returns

Mattress

  • Do you have a showroom where I can try the mattress?

    No, we believe trying a mattress for 5-10 minutes in a showroom is not enough to tell if a mattress suits you or not. On the bright side, we would be glad to offer you to try the mattress at home with our risk-free 99-night trial. If you don't love it, you can return it for a full refund. In some areas, we will even pick up your return for free.

  • What is the Joey Mattress made of? What is the material?

    The Joey Mattress is made in Malaysia of a modern, proprietary polyurethane foam. It is engineered in-house for better breathability, bounciness and pressure-point relief.

  • Does the mattress get hot?

    No, the Joey Mattress is engineered to keep you cool and comfortable. We don't use memory foam or latex, which can feel hot. Instead, our unique foam features open-cell structure that increases ventilation for a cooler sleep.

  • Will the mattress sink?

    Our industry-leading foam technology makes our foam ten-times more durable than regular foams and it is rigorously tested to ensure longer-lasting comfort and support.

  • Is the mattress environmentally friendly? Does it contain harmful chemicals?

    The Joey Mattress has been rigorously tested for all the nasty chemicals that can be found in other mattresses. There are no heavy metals (such as lead or mercury), it is made without phthalates and without the use of ozone-depleters.

  • Is the Joey Mattress fire retardant?

    No, flame retardants may contain dangerous chemicals that are harmful to health.

  • Does your mattress come with a warranty?

    Yes, it comes with a 10 years limited warranty. Please check our Mattress Warranty here.

  • How do I make a warranty claim?

    If you believe your mattress is defective, please let our customer service team know via team@joeymattress.com We’ll get back to you ASAP, usually within the same business day.

  • How can I clean the mattress?

    We recommend spot cleaning using a slightly-damp cleaning cloth and air-dry it naturally or using a blow dryer on low heat settings.