Top pillow engineers, Grade-A natural Malaysian latex, and everything nice, these were the ingredients chosen to create the perfect pillow for the Malaysian market.

But Joey Mattress intentionally added an Extra Ingredient to the concoction....

✨ A unique latex density and supportive pillow shape! ✨

Thus, the Joey Pillows were born!

Using their ultra superpowers (+ ultra-fair pricing), Joey Pillows have dedicated themselves to Fighting Neck Pain and the Forces of Bigger Corporate Companies that Upcharge!  

And that's why the Joey Pillow memang best. It’s truly different from the other latex pillows in the market. Don’t believe us? Try it for yourself up to 99 nights.

Spot clean only using a slightly-damp cleaning cloth and air-dry it naturally.
Cover is not washable, even by hand. Do not wash the cover.

The Joey Pillow comes with a 2-year warranty and the high-density, Grade-A natural Malaysian latex is engineered to keep its shape for much longer than traditional cotton-filling/memory foam pillows.

The limited pillow Warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this Warranty. The Defects include:

- Severe softening or deterioration of the pillow core, not associated with the Joey Pillow Warranty exclusions stated below
- Any other physical flaw or manufacturing defect in the material or workmanship of the product, when used normally for its intended purposes

Unfortunately, we will not be able to honour the warranty if you don't have sweet dreams after sleeping on your Joey Pillow, but we do have some suggestions on how you can have sweet dreams.

1. The Pillow must be packed securely using the original packaging in order to avoid the product from getting dirty or damaged during transportation.
2. Pillows that have stains or damages caused by improper use, cleaning, maintenance, treatment, storage, transportation or otherwise will void your trial eligibility.
3. Alterations or modifications, tampering, cutting, or where the product is used in an abnormal manner and not for its intended purpose will void your trial eligibility.
4. You will be charged 15 - 30% penalty fee on the purchase price for damages or stains (including stains or damages during transportation due to the failure of securely packing the Pillow). The amount will be deducted from the refund amount.
5. Only paying customers are eligible for returns of Joey Products. Proof of purchase is required to be presented upon return request.
6. There is a minimum 30-day product usage before a return can be initiated.
7. The 99-night is limited to one product type (eg. 1 unit of Mattress, 1 unit of Pillow) per household at any time. An exchange for any reason (eg. Size) will be considered a return. As such, following purchases will not be eligible for the 99-night trial.
Full Terms and Conditions

We donate all returned Joey Pillows to our charity partners. Rest assured that the returned pillows are never resold.

We spent more than 18 months researching the Malaysian market and found that the 10 and 12 CM curve suits just about everyone. That, coupled with the fact that the Joey Pillow will contour depending on your unique neck and shoulder build, equals the perfect pillow for you!

Natural rubber latex allergy is caused by protein(s), and there are about 256 proteins that are found in natural rubber latex. Before producing the Joey Pillows, we process the natural latex in a way that almost completely eliminates the surface proteins that are responsible for most latex allergies.

The Grade-A latex we use is also naturally inhospitable to dust mites, bed bugs, and other common allergens, making it one of the top latex pillows and a great choice for those with dust mite allergies and skin sensitivities,

The Joey Pillow is therefore considered hypoallergenic and is not likely to agitate natural latex allergies. That said, we do want you to be 100% happy with your purchase, and you are free to return the Joey Pillow if you find that it doesn't suit you.

Natural latex is imperfectly perfect. Our products are also partially made and handled by human hands involving various processes. This, coupled with the material being natural latex, means that there is bound to be variations in colour, finish and overall look of each Joey Pillow.

The natural latex we use will almost always have some form of unique mark that people may mistake for faulty workmanship. These marks may include small air bubbles, minor uneven sides, or even a streak of air bubble that cuts across the Joey pillow.

These are defining characteristics of an authentic full-latex pillow and does not impact the function or supportiveness of the pillow at all. These unique marks just make each and every Joey Pillow uniquely yours 💙

Do note that these minor variations are not covered under the warranty, as they do not affect the performance of the Joey Pillow at all.

However, if your Joey Pillow has major imperfections other than the ones listed on here, you are more than welcome to email us a picture of your Joey Pillow to see if it is eligible for a warranty claim. Our Customer Happiness team will respond as soon as they can, and make sure you are taken care of for this enquiry.